Get in touch

Thunder Bay Medical Centre
63 Algoma Street North, Suite 350
Thunder Bay, ON P7A 4Z6

Our phone line is not monitored after hours and is not intended for crisis situations. If you are experiencing a medical emergency, please call 9-1-1.

350-63 Algoma St N, Thunder Bay, ON P7A, Canada

350-63 Algoma St N, Thunder Bay, ON P7A, Canada

Request an Appointment

If you have used services at our clinic previously, we have your information on file already and you do not need to complete an intake form.
Please call or email us to request an appointment.

 

For new clients, please click here to complete an intake form and our staff will contact you.
Please complete the entire form so we can ensure we meet your needs.

 

Please note that we are unable to accept NEW clients seeking gender affirming care at this time.
We would be happy to put your name on our wait list.

 

 

Frequently Asked Questions:

Q: What if I need to cancel an appointment?

A: We understand that there are circumstances that can sometimes stops us from being able to attend appointments! If you need to reschedule or cancel, please contact us ASAP by calling 807-698-7200 or emailing info@umbrellaclinic.com. Clients will be charged $25 for missed appointments, and for appointments not cancelled at least 12 hours prior to scheduled time.

 

Q: Where does my information go?

A: Your information is transferred through a secure server and goes directly into our confidential Electronic Medical Records (EMR) system.

 

Q: Why don’t you have an online appointment scheduler?

A: As we provide a wide variety of services where appointments can range from 15 to 60 minutes, it is difficult to utilize an online scheduling system for appropriate booking.

 

Q: What happens to my information in the long-term or if I cancel an appointment?

A: Your information will always be protected in our secure EMR, which meets the requirements of the Health Insurance Portability and Accountability Act (HIPAA) that all healthcare providers follow.