What if I need to cancel an appointment?

We understand that there are circumstances that can sometimes stop us from being able to attend appointments! If you need to reschedule or cancel, please contact us ASAP by calling 807-698-7200 or emailing info@umbrellaclinic.com. Clients will be charged $25 for missed appointments, and for appointments not cancelled at least 12 hours prior to scheduled time.

Can I just walk-in?

Yes! If you have been here before, drop in with your health card during walk-in hours (Monday to Friday from 9 – 11:30am and 1 – 3:30pm). If you have not used our services before, please complete our online intake form, then come in during walk-in hours.

I’m under 18, do I need permission from my parents to go to your clinic?

No, you don’t need permission to visit our clinic. In Ontario, no matter your age, you have complete control over your own healthcare decisions. All of our services are confidential and we do not share your information without your permission.

Are you an abortion clinic?

No, we are not an abortion clinic as we do not offer surgical abortions. We do prescribe the non-surgical abortion pill that is approved for safe and legal use in Canada.

Does my family need to know I visited your clinic?

Our sexual health clinic is private and confidential. As healthcare professionals,  we are in compliance with the Personal Health Information Protection Act (PHIPA).

I’m too embarrassed to be examined by a doctor or nurse!

It’s natural and OK to feel nervous about being examined. Our team is non-judgmental and inclusive. Remember that no question is “too weird” to ask. We have heard it all before, so you’re likely not the first one to ask! We are trained to be open to your concerns.

What if I don't have an Ontario health card?

Our services are covered under all provincial health insurance plans with your health card number, excluding Quebec.

If you have a University Health Insurance Plan (UHIP), your services will be covered with your UHIP number.

If you do not have any health insurance, we offer private pay for our services.